If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

When will my order be dispatched?

Depending on what day of the week it is, we try to get all UK orders dispatched within 1-3 working days and worldwide orders between 3-5 working days.

Are there any shipping costs?

For UK orders under £200, a shipping cost of £5.95 is charged. For Worldwide orders under £200, a shipping cost of £16.60 is charged.
All orders over £200 will qualify for free UK and worldwide shipping.

Do you cover customs fees and import taxes?

We are not responsible for any customs and import taxes/fees which may be applied to your order, and this is left to the responsibility of the buyers. Furthermore we are not responsible for any delays which may occur due to customs. Please find more on our Shipping Information page. 

Do you ship worldwide?

Yes we ship worldwide! Please see our shipping information section for more information on worldwide shipping.

How do I return my order?

If you would like to return your order, or if you have any questions about the return process, please see our refund policy or contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.

I’ve subscribed to your mailing list but I haven’t received an email with a 10% off discount code?

Please check your junk inbox as sometimes these emails get lost along the way. If the code still hasn’t come through, please contact us.

General Queries

How do you ensure all products are authentic?

All our items are authenticated by a third party specialist who authenticate hundreds of items per day. Once we receive our items, we also go through an authentication process ourselves just to make sure we are 100% happy with the items before we rework them. Please see our authentication page for more information.

I’ve got a question about a product, how do I contact you?

We are more than happy to answer any queries via email or on Instagram! You can contact us via email by emailing, or message us on our instagram - @reluxeandco_ Replies can take up to 24-48 hours, depending on what day of the week it is.

When do you restock your items?

Unfortunately, restocks aren’t guaranteed. Our collections are very limited and we may never sell the same item twice. Keep an eye out on our instagram page @reluxeandco_ for the latest collections as if we are restocking any items, you’ll see it on there first.