FAQ
How do you ensure all products are authentic?
All of our items are authenticated by a third party specialist who authenticate hundreds of items per day. Once we receive our items, we also go through an authentication process ourselves just to make sure we are 100% happy with the items before we rework them. Please see our authentication page for more information.
How long will shipping take?
All of our UK orders are sent with Royal Mail special delivery before 1PM. You will receive a notification when your item has been shipped, but due to the current strikes, orders may take longer than expected - we are not responsible for this.
I’ve got a question about a product, how do I contact you?
We are more than happy to answer any queries via email or on Instagram! You can contact us via email by emailing customerservice@reluxeandco.com, or message us on our instagram - @reluxeandco_. Replies can take up to 24-48 hours, depending on what day of the week it is.
When will my order be dispatched?
Depending on what day of the week it is, we try to get all UK orders dispatched within 1-3 working days and worldwide orders between 3-5 working days.
Do you cover customs fees and import taxes?
We are not responsible for any customs and import taxes/fees which may be applied to your order, and this is left to the responsibility of the buyers. Furthermore we are not responsible for any delays which may occur due to customs. Please find more on our Shipping Information page.
Do you ship worldwide?
Yes we do ship worldwide! Please see our shipping information section for more information on worldwide shipping.
Do you accept returns?
For more information regarding returns, please see our refund policy.
When do you restock your items?
Unfortunately, restocks aren’t guaranteed. Our collections are very limited and we may never sell the same item twice. Keep an eye out on our instagram page @reluxeandco_ for the latest collections as if we are restocking any items, you’ll see it on there first.
Do you have a size guide for necklaces?
A necklace size guide can be found within the dropdown section on all of the necklace listings.