Dispatch times -

We aim to dispatch all of our orders within 1-3 working days, unless it is a bank holiday in the UK.

Estimated shipping times -

Within the United Kingdom, all orders placed with standard delivery are sent with Royal Mail Tracked 48 (2 working days) and all orders placed with express delivery are sent with Royal Mail Tracked 24 (next working day).

For countries outside of the UK, orders are sent with International Tracked and Signed via Royal Mail. Shipping may take from 5-10 working days. Within Europe, delivery is expected to be 5-7 working days and for the rest of the world it is expected to take 5-10 working days.

Customs and import tax fees outside of the UK -

Reluxeandco are not responsible for any customs and import taxes/fees which may be applied to your order, and this is left to the responsibility of the buyers. Furthermore Reluxeandco are not responsible for any delays which may occur due to customs. As well as this, if any import duties are charged, it will be the buyer's responsibility to pay this cost. Import duties are both calculated and charged by the local customs authorities in the majority of the countries that Reluxeandco sends their items to. Before you receive the item, it is most likely that the local customs authority will be in contact with you to receive the payment for the import duties - this will add time onto the delivery time so please expect some delays when ordering outside of the UK as we cannot guarantee how long each country will take to clear customs.

For more information on returns due to the time it has taken for customs to be processed, please visit our refund policy.